Shipping & Returns

How orders work

This website does not take payments. Equipment is arranged with us directly after an audition or an email enquiry to info@innoproaudio.com. Before you pay, we confirm in writing what you are buying, the total price, how it will reach you and the return terms that apply.

Delivery options

• Delivery with set-up. For heavier or more delicate items such as loudspeakers and amplifiers, we can arrange delivery and help set the system up in your room.
• Courier delivery. Smaller items such as cables and some sources can be sent by courier.
• Collection. You may collect from our showroom by arrangement.

We confirm delivery charges and the expected delivery time with you before you buy. Dates are estimates and can be affected by stock and carrier delays.

When your order arrives

Hi-fi equipment is heavy and valuable, so please arrange for an adult to be present to receive it. Check the packaging and the equipment on arrival. If anything is damaged or missing, tell us as soon as you can, and note it on the carrier’s paperwork where you can. Photographs of the packaging and the item help us resolve the problem quickly.

Risk and ownership

The goods are at our risk until they are delivered to you or collected by you. Ownership passes to you when we have received full payment.

Returns for change of mind

If you change your mind, you may return an item that is unused, complete and in its original packaging, within the return period shown on your order confirmation. We inspect returned items before a refund is made. Items that are made to order or modified for you, such as cables cut or terminated to length, cannot be returned for change of mind unless they are faulty.

Faulty or damaged goods

If an item arrives faulty or develops a fault, tell us and we will, as the law requires and where appropriate, repair it, replace it or refund you. Please do not attempt repairs yourself, as this may affect your rights and any manufacturer’s cover.

How to start a return

Email us at info@innoproaudio.com with “Return” in the subject line and your order details, and we will reply with the next steps. Please do not send anything back before we have agreed how it will be returned, as we cannot be responsible for items that go missing in transit without our agreement.

Return costs and packing

For heavy or fragile items we will usually arrange the collection. We confirm any cost of return before you commit. Please keep the original packaging, as items returned in unsuitable packaging may be damaged in transit and may not qualify for a full refund.

Refunds

Once we have received and inspected a returned item, we refund the price paid to the original payment method. We tell you the amount and when to expect it. Delivery charges are refunded where the law requires, for example when an item is faulty.

Your legal rights

This policy is in addition to your legal rights as a consumer, which are not affected.